Answers to what people ask before they start.
Whether you run a care agency or are looking for care for someone you love, start here.
Frequently asked questions
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Search for a provider, choose a service, add your loved one's details, and send the request. The agency reviews it and approves or replies, and you can follow the result from your family portal.
See the booking steps →Homecare covers home visits, caregiver assignment and charting. Facility covers admissions, rooms and beds, and room contracts. Hybrid includes everything in both under one subscription.
Compare the three →Yes. Each branch has its own dashboard, bookings, patients and contracts, and you can switch between them from one account.
Access follows roles. Nurses and caregivers see their patients and schedules, cashiers see invoices and balances, branch managers see the whole branch, and a family member sees only their own loved one.
See each role's view →Completed care becomes an invoice automatically. Families can check their balance and pay online from the family portal, and the balance updates when payment is received.
The family portal shows your loved one's profile, upcoming schedule, medications, vital signs, care updates, messages and balance.
Explore the family portal →Create an agency account, set up your branch, and choose the plan that fits your care model. Your branch is submitted for verification before it appears in provider search.
Create an agency account →No. Pick Homecare or Facility on its own, or choose Hybrid if you run both. You can compare plans and prices on the plans page.
View plans →Didn't find your answer?
See how it all fits together for agencies or for families.